For so many reasons, FY2020 will be a year that many of us will never forget. The fiscal year began in October 2019 and by February 2020, by all indications, we were well on our way towards another record-breaking year of ridership and revenue for our service. However, by late March and into April 2020, the impact of novel coronavirus became palpable, as we realized an all-time low for our service with us carrying just 4% of normal ridership. Throughout the remainder of the year, as an essential service, we focused our efforts on providing a safe and healthy environment for all who needed to travel on the Capitol Corridor. This year’s report, though a bit of a departure from our historically flourishing performance, highlights how we successfully engaged with riders both on board and away from the train, communicated and upheld high safety precautions, and continued to plan for the longevity of our service through ongoing short- and long-term projects.